Frequently Asked Questions

VPL's tariff is determined in accordance with the applicable regulatory framework, customer category, voltage level, and service arrangement. Customers are provided with a clear tariff structure and billing details before connection and supply commencement.

Depending on the customer's location, network configuration, and connection arrangement, coordination with the relevant Distribution Company (DisCo), such as IBEDC, may be required. VPL manages the necessary regulatory and technical engagement to ensure compliance and a seamless connection process.

Connection timelines vary based on factors such as load requirement, infrastructure availability, regulatory approvals, and project scope. Once all requirements are fulfilled, VPL works to complete the connection process as efficiently as possible and provides customers with an estimated timeline.

The financing structure depends on the specific project. VPL may finance, co-finance, or implement customer-funded infrastructure projects based on technical feasibility, commercial viability, and the agreed service model.

VPL employs robust network design, dedicated feeder arrangements where applicable, voltage regulation systems, protective equipment, SCADA-enabled monitoring, and proactive maintenance practices to minimize outages and ensure stable power supply.

VPL supplies power at various voltage levels depending on customer requirements, including low voltage (LV), medium voltage (MV), and high voltage (HV) supply arrangements.

VPL's power procurement model involves bilateral agreements with Generation Companies (GenCos), market-based arrangements, and/or coordination with the relevant electricity distribution network, depending on the project structure and regulatory framework.

VPL works collaboratively with the relevant DisCo and other stakeholders within the Nigerian Electricity Supply Industry (NESI) to ensure regulatory compliance, network coordination, and efficient power delivery to customers.

Transformer provision depends on the customer's load demand, existing infrastructure, and project agreement. Where required, VPL can provide, install, finance, or facilitate transformer infrastructure as part of the connection solution.

Yes. VPL operates within the Nigerian Electricity Supply Industry and complies with the regulations, licenses, codes, and guidelines issued by the Nigerian Electricity Regulatory Commission (NERC).

VPL has proven capacity and capability to cater to the entire power consumption value chain from large industrial users, commercial and institutional off takers, as well as all feeder connected retail customers.

VPL serves industrial facilities, commercial businesses, manufacturing plants and institutions.

Typical requirements include a completed application (KYC) which will include load details, site assessment, technical feasibility review, regulatory approvals where applicable, and execution of the Terms of Supply agreement (ToS).

Yes. VPL can design and provide dedicated power supply solutions tailored to a customer's operational requirements, load profile, and reliability needs.

Billing is based on metered energy consumption (Take & Pay), applicable tariff rates, and the agreed billing cycle. Customers receive transparent invoices with supporting consumption details.

VPL deploys accurate and reliable metering systems, including smart metering solutions where applicable, to ensure transparent measurement, monitoring, and billing of electricity consumption.

VPL provides ongoing technical support, network monitoring, fault response, maintenance coordination, and customer service to ensure continuous and reliable power supply.

Yes. VPL can assess and upgrade supply capacity based on increased load demand, subject to technical feasibility and commercial agreement.

VPL adheres to industry safety standards, engineering best practices, NERC regulations, and applicable network codes in the design, installation, operation, and maintenance of its power infrastructure.

Customers can contact VPL through the official customer service channels to initiate an application, request a site assessment, and discuss the most suitable power solution for their needs.